PAYMENT INFORMATION SECURITY
The payment information provided to process orders is passed to our credit card gateway (authorize.net) securely via EV SSL. For your safety and protection, your credit card information is NOT stored on our servers. If you select the option to have your credit card saved for future orders or if you are subscribing to a product/service that requires automated monthly recurring billing, authorize.net keeps this information encrypted and secure on your behalf.
We collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, billing address, etc. In addition to information collected directly from user input, the Site automatically gathers system data and usage details (e.g. IP addresses or other device information) via cookies and tracking technologies used for analytics.
USE OF PERSONAL INFORMATION
We use collected information to fulfill any orders placed through the Site (including processing of payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, the email address provided for order processing will be used to send information and updates pertaining to your order (tracking numbers, etc), in addition to periodic company news, updates, and/or related product or service information. You may opt-out/un-subscribe from those emails any time by clicking the "unsubscibe" link in the email or contacting us at firstname.lastname@example.org. The phone number you provide at checkout will only be used for contact from us regarding your order(s) and/or in the event that FedEx/UPS/USPS needs to contact you for delivery instructions.
We use the collected system data to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING PERSONAL INFORMATION
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer and the exceptions listed below:
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
ACCESSING OR CORRECTING INFORMATION
Upon request we provide site visitors with access to all information that we maintain about them, including unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), and contact information (e.g., name, address, phone number). Consumers can request this information by e-mailing us at email@example.com, or by calling us at 800-295-6567, and Converge IoT is happy to correct or update stored information upon request (e.g. new addresses, new contact information, etc).
PRODUCT REVIEWS AND OTHER PUBLIC POSTS
If you submit a product or store review on the Site or via a review site like Shopper Approved, your comments will be visible to others along with your first name and location. Converge IoT is not responsible for the User Contributions you choose to submit. If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.
Converge IoT reserves the right to modify, hide, or delete posts that are obscene, derogatory, contain personal or private info, contain trademarked or copyrighted information, endorse competing products, services, or providers, or are irrelevant (e.g. spam).
When you place an order through the Site, we will maintain your Order Information for our records.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, our postal address is:
7551 Wiles Road, Ste 203
Coral Springs, FL, 33067
We can also be reached via e-mail at firstname.lastname@example.org or by phone (from 9am to 5pm ET) at 1-800-295-6567.