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Privacy Policy

CONVERGE IOT PRIVACY POLICY

This privacy policy describes how information is collected, used, and shared when users visit or make a purchase from store.convergeiot.com (“the Site”).

By continued use of the Site and by the submission of personal information to the Site, you consent to the terms and conditions of this privacy policy and to our processing of personal information for the purposes stated herein. This privacy policy incorporates and is expressly subject to the terms and conditions of use.

PAYMENT INFORMATION SECURITY
The payment information provided to process orders is passed to our credit card gateway (authorize.net) securely via EV SSL. For your safety and protection, your credit card information is NOT stored on our servers. If you select the option to have your credit card saved for future orders or if you are subscribing to a product/service that requires automated monthly recurring billing, authorize.net keeps this information encrypted and secure on your behalf.

COLLECTED INFORMATION
We collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, billing address, etc. In addition to information collected directly from user input, the Site automatically gathers system data and usage details (e.g. IP addresses or other device information) via cookies and tracking technologies used for analytics.

A cookie is a small file that a website can place on your computer's hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the website's computer.  We use cookies to store visitors' preferences and record session information, such as items that customers add to their shopping cart. If you want to know when websites are using cookies or prevent it from happening, you can set your browser to warn you when a website attempts to place a cookie on your computer. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

USE OF PERSONAL INFORMATION
We use collected information to fulfill any orders placed through the Site (including processing of payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, the email address provided for order processing will be used to send information and updates pertaining to your order (tracking numbers, etc), in addition to periodic company news, updates, and/or related product or service information. You may opt-out/un-subscribe from those emails any time by clicking the "unsubscibe" link in the email or contacting us at sales@convergeiot.com. The phone number you provide at checkout will only be used for contact from us regarding your order(s) and/or in the event that FedEx/UPS/USPS needs to contact you for delivery instructions.

We use the collected system data to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING PERSONAL INFORMATION
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer and the exceptions listed below:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Converge IoT’s assets.
  • For any other purpose disclosed by us when you provide the information.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/  

You can also opt-out of Google Analytics here: 

https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ACCESSING OR CORRECTING INFORMATION
Upon request we provide site visitors with access to all information that we maintain about them, including unique identifier information (e.g., customer number or password), transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), and contact information (e.g., name, address, phone number). Consumers can request this information by e-mailing us at sales@convergeiot.com, or by calling us at 800-295-6567, and Converge IoT is happy to correct or update stored information upon request (e.g. new addresses, new contact information, etc).

PRODUCT REVIEWS AND OTHER PUBLIC POSTS
If you submit a product or store review on the Site or via a review site like Shopper Approved, your comments will be visible to others along with your first name and location. Converge IoT is not responsible for the User Contributions you choose to submit. If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

Converge IoT reserves the right to modify, hide, or delete posts that are obscene, derogatory, contain personal or private info, contain trademarked or copyrighted information, endorse competing products, services, or providers, or are irrelevant (e.g. spam).

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, our postal address is:

Converge IoT
7551 Wiles Road, Ste 203
Coral Springs, FL, 33067

We can also be reached via e-mail at info@convergeiot.com or by phone (from 9am to 5pm ET) at 1-800-295-6567.